Relationship management – Managing the organization’s relationships with related parties, such as partners or vendors, for sustained success.Evidence-based decision making – Using the analysis and evaluation of data and information in the decision making process to produce desired results.Improvement – Maintaining an ongoing, organization-wide focus on improvement.Process approach – Delivering consistent and predictable results through the use of effective and efficient activities that are understood and managed as interrelated processes that function as a coherent system.Engagement of people – Obtaining and maintaining (at all levels throughout the organization) competent, empowered, and engaged people to enhance the organization’s capability to create and deliver value.Leadership – Helping leaders to establish unity of purpose and direction at all levels and to create conditions to engage members of the organization in achieving the organization’s quality objectives.Customer focus – Quality management primarily focuses on meeting customer requirements and striving to exceed customer expectations.The seven quality management principles include the following as described by the ISO:
What is iso iso#
So, to explicitly point it out, the difference between the two (ISO 9000 vs 9001) is summarized as the definition of quality management system (ISO 9000) and requirements needed to meet that definition (ISO 9001).īoth the ISO 90 standards are based on a number of quality management principles including a strong customer focus, the motivation, and implication of top management, the process approach and continual improvement. This is a subtle difference between ISO 9000 and ISO 9001 that some fail to recognize. The ISO 9001 standard is a document that describes all of the requirements needed in order to create and maintain a quality management system as described in ISO 9000. The object of the ISO 9000 family of standards is to provide organizations with the guidance and tools needed to ensure that their products and services meet external requirements and drive consistent quality improvement.
The ISO 9000 definition is a description of a quality management system.
What is iso series#
The ISO 9000 series of standards, related to quality management, is perhaps the most widely known and impactful of any standards issued by ISO. The International Organization for Standardization (ISO) is an independent, non-governmental organization made up of members from the national standards bodies of over 160 countries that set international standards related to products and services.